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Presale FAQs
How do I become eligible for pre-sale access?
To become eligible for pre-sale access, you must pre-order ‘DK3’ on any album format before 10am GMT on Tuesday 25th November 2025 from the official Dermot Kennedy UK Store to be eligible to receive a pre-sale link for Dermot Kennedy’s upcoming UK tour.
Merchandise pre-orders will NOT be eligible for a pre-sale link.
You may also enter to receive a pre-sale link via the No Purchase Necessary option on the store - HERE
When will I receive my pre-sale link?
You will receive your pre-sale link by 5pm GMT on Tuesday 25th November 2025, please ensure that you check your junk/spam folders.
If you’re unable to locate your link after this time, you can reach out to our Customer Service team by clicking HERE and they will be able to assist.
When will the pre-sale begin?
Pre-sale access will begin at 9am GMT on Wednesday 26th November 2025.
What do I do if I haven't received my presale link?
If you have not received a pre-sale link by 5pm GMT on Tuesday 25th November 2025 you can reach out to our Customer Service team by clicking HERE and they will be able to assist you.
Our Customer Service team will not be able to provide you a code or link before 5pm GMT on Tuesday 25th November 2025.
I purchased with the incorrect email address/no longer have access to my email address, what should I do?
A pre-sale link will still be allocated to the email address that you used to purchase the album with, if you no longer have access to your email address or used the incorrect email then please contact our Customer Service Team to change the email on your order by clicking HERE. Your email can be changed on your order only.
We are unable to amend the email that the pre-sale code will be sent to. Please sign up here using the correct email to get your code sent to the right place – HERE We encourage you to ensure your email is correct on purchasing and are not responsible if your code and link are sent to the incorrect email used to sign up or to your junk/spam inbox.
We are unable to amend the email that the pre-sale code will be sent to. Please sign up here using the correct email to get your code sent to the right place – HERE We encourage you to ensure your email is correct on purchasing and are not responsible if your code and link are sent to the incorrect email used to sign up or to your junk/spam inbox.
I signed up to the NPN option with the incorrect email address/no longer have access to my email address, what should I do?
A pre-sale link will still be allocated to the email address that you used to sign up with and this cannot be changed by our team. You will need submit a new sign up with the correct email address, before the cut off time of 10am GMT on Tuesday 25th November 2025.
Our customer service team are unable to amend the email address used on an NPN sign up and may not be able to locate your code if an incorrect email was used, so please ensure the correct email is used to sign up.
Our customer service team are unable to amend the email address used on an NPN sign up and may not be able to locate your code if an incorrect email was used, so please ensure the correct email is used to sign up.
What do I do if I experience technical issues when purchasing tickets?
This may be due to the volume of people accessing the ticketing website. If you do not receive an on-screen ‘booking confirmed’ message, then your booking will unfortunately not have gone through.
It will take up to 20 minutes for the site to acknowledge your code was unsuccessful, so please keep trying to get back in again.
Only a limited number of presale tickets are currently available for the event, and due to overwhelming demand, they can sell out very quickly. As outlined in our T&Cs, the unique presale code doesn't guarantee tickets, only access for the chance to purchase pre-sale tickets.
Please contact the ticket provider directly if you experience any technical issues.
Only a limited number of presale tickets are currently available for the event, and due to overwhelming demand, they can sell out very quickly. As outlined in our T&Cs, the unique presale code doesn't guarantee tickets, only access for the chance to purchase pre-sale tickets.
Please contact the ticket provider directly if you experience any technical issues.
I have only received one link, but I made multiple orders.
Pre-sale codes are limited to one link per email address.
I registered on the No Purchase Necessary (NPN) form; how can I check if I'll receive the link?
Emails that have successfully signed up to the No Purchase Necessary (NPN) form, will receive an email before the cut off time – 10am GMT on Tuesday 25th November 2025 – asking to confirm your registration to receive your pre-sale code and link.
Please ensure you confirm your registration in order to receive your code.
If you do not receive this email, then an incorrect email would have been used to sign up.
I would like to purchase Accessible Tickets for the event, how do I do this?
For all queries regarding Accessible Tickets, Venue/Ticket Queries, sign-up issues, and additional information regarding Venue details, please reach out to the venue directly
How many tickets can I buy?
The pre-sale will allow you to purchase up to 6 tickets.
Can I see the Terms and Conditions?
You can view the Terms & Conditions by clicking HERE
Is my order eligible?
Any album format order of ‘DK3’ from the official Dermot Kennedy UK store, placed before 10am GMT on Tuesday 25th November 2025 will receive a pre-sale link. If you are unsure and would like to check this, please contact our Customer Service team by clicking HERE and they will be happy to assist.
Merchandise orders, orders from other retailers, orders from Dermot Kennedy stores that are NOT the official UK store, pre-saves on streaming platforms or orders for an album format that is NOT ‘DK3’ are not eligible for a pre-sale code or link.
When will I receive the album and what is the albums name?
Further information will be communicated to all who have ordered in due course with an accurate release date and album title.
When is the general ticket sale?
The general ticket sale for Dermot Kennedy’s upcoming tour will go live at 10am GMT on Friday 28th November 2025.
If you encounter issues in the general ticket sale, please contact the ticket provider directly for assistance as the album pre-sale period will have ended and we are not able to assist with queries for the general sale.
What is my pre-sale access code?
Your Pre-sale access code is a unique number that is generated for your sole use. The code will be sent to you via email and with a link to the pre-sale by 5pm GMT on Tuesday 25th November 2025. Your pre-sale code is NOT your order number that you receive from ordering from the official UK store.
I have a query about the tickets I purchased or a question about the venue, what should I do?
If you have any questions or concerns about the tickets you have purchased through the ticket provider, either in the General Sale or the Pre-sale, you will need to talk to the ticket provider directly. The official Dermot Kennedy UK store can only provide you the pre-sale link and code and assistance on a music or merch order placed from our UK store, and are unable to assist in regard to purchased tickets from the ticket provider.
For venue related questions that the ticket provider is unable to answer and this information is not displayed on the venue’s web page, please contact the venue directly.